We have identified the root cause of this service interruption and have permanently corrected the issue. The disruption was caused by replication logs on one of our Master databases being retained longer than scheduled, thereby causing a low storage condition on a log storage drive. The Aventri platform uses several methods to ensure redundancy and data reliability. One of these methods relies on database replication from master databases to replica databases in real-time. One of the replica instances was configured with a conflicting setting that caused the master database to not properly replicate to it and thus preventing it from clearing its replication log. The immediate resolution was for our Ops team to manually clear the replication log, thereby allowing the Master database to resume processing transactions. We have also taken steps to ensure this condition doesn't occur again by verifying all of our replication database configuration across all regions to ensure the proper configuration is present.
Once again, we apologize for this brief disruption as we strive to provide our customers the best level of reliability and service possible.